The key to our longevity is understanding our customer’s needs and putting systems in place that aim to give our customers the level of service that they deserve.
We have become one of the longest-serving, family-run fuel card providers in the UK based on the principle of treating our customers the way we want to be treated.
Founded in 1976, the company was originally in fuel distribution.
Now specialising in fuel cards, we have become one of Shell’s Platinum Agents and are one of Texaco’s Super 12 Agents.
Cambrian’s adherence to high standards of operations has acquired an ISO 9001 certification.
Our UK based call centre is manned by highly-trained and experienced industry professionals who are dedicated to responding quickly to customer requests. Nearly all of our customer inquiries are dealt with within fifteen minutes.
When you sign up to using our cards, you are assigned a dedicated customer account manager who will be your first point of contact from your onboarding and through the life of your cards.
Another key aspect is our independent status, this gives us two distinct advantages:
– As we are agents for five different fuel card providers, we offer our potential customers the best cards
for them based on price and local network coverage
– If a customer is concerned about the capabilities of their current card, they can easily switch to
another card in our portfolio by another brand
We’ve worked with developers to give our customers 24-hour access to:
– Copy invoices
– History statements
– Transaction enquiries
– View Card details
– Order new cards
– Stop card requests
– Extract transactions in CSV format
Our customers can access their accounts in non-business hours and can make more timely and effective decisions for their businesses.
This service offers our customers a high level of transparency allowing them to see where and when their drivers are using their cards.
With just two taps, drivers can find the nearest stations in their fuel card network.
Our free mobile is designed to be easy to use and to make drivers life easier.
The App identifies where they are in the UK and shows them the closest site and how to get there.
It also has useful information about the cards and what you can purchase with them.
It also helps fleet managers plan journey activity.
The app is available for Android, IPhone and Windows
We have signed up with Ecologi to neutralize our carbon emissions and become a more socially responsible company.
Ecologi invests into projects that plant trees and support renewable energy initiatives.
Every month 130 trees are planted on behalf of our company every month which reduces our carbon footprint by 11.67 tonnes.