16 Nov Transport Operator Editorial
We were recently asked by Transport Operator to contribute an editorial to their monthly periodical, here is our article:
Cambrian adds value for fuel card customers
Cambrian Fuelcard Services Ltd, which specialises in offering fuel card and fuel management solutions to UK businesses, has highlighted some of the most recent additions to its service offering.
Last year, Cambrian launched a new fuel card protection policy which offers up to £3,000 protection on each fuel card.
“We have also partnered with one of the UK top telematics firms to offer our customers a telematics solution which gives fleet managers unprecedented real-time control over their fleet activity,” added the firm.
“In the coming months, we will be adding roadside assistance to our services which will give our customers a complete toolset of solutions to administrate their fleet with greater efficiency.”
The vehicle refuelling market is evolving, the company points out, as fossil fuels become less attractive and supplies diminish.
“Diesel vehicle sales are declining, and more hybrid and electric vehicles are being bought. Last year the first hydrogen fuel station opened in the UK and autonomous vehicles are will soon become part of our transport solutions for the future.
“It is therefore important for us to adapt to the changes within the refuelling market so that we can better service our customers and maintain our business in the future.”
The family-run business started as an oil distribution company in 1976, with a fleet of tankers delivering fuels and lubricants from Cardiff Docks to customers in South Wales.
In 1993 the company spotted an opportunity to sell its fuel through fuel cards, and has been doing so ever since.
“We now offer our customers a choice of five different fuel cards, Including Shell, Texaco, Keyfuels and UK Fuels which are accepted at over 8,000 fuel stations nationwide,” said the company.
“Our mission is to offer a range of national fuel card solutions to our clients with the highest level of customer service skills and staff satisfaction that is second to none.
“We achieve this by partnering with some of the largest fuel brands in the UK and by constantly looking for new technology to improve our services. We implement regular training for staff as well as promoting personal development and further qualifications.
“Cambrian offers a simple transparent service to its clients who can swap and change their fuel cards to suit their needs. We offer a free e-account where clients can download their transactions, mileage reports and copy invoices as well being able to order new cards at any time.”
Cambrian says it prides itself on its customer service skills, and emphasises the proficiency of its team.
“We are constantly investing in new technology but also remember that people like to talk to people. We therefore make sure that our phones are answered quickly by professionals who can handle the calls and look after the people that pay our wages – i.e. our clients.”
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