18 Nov Transport Operator Editorial 2019
New Cambrian services fuel customer convenience
Cambrian Fuelcard Services Ltd, which specialises in offering fuel card and fuel management solutions, has announced the expansion of its services to include roadside assistance in the coming months, following the recent introduction of a telematics offering and a mobile app.
The family-run business started as an oil distribution company in 1976, delivering fuels and lubricants from Cardiff Docks to customers in South Wales. In 1993, Cambrian spotted an opportunity to sell its fuel through fuel cards, and has been doing so ever since.
Developments at the company this year have included the launch of a Fuel Station Locator mobile app, which helps customers find the nearest station to them in their card network, and currently has over 2,000 active users. The company has also partnered with two major telematics firms to offer customers telematics solutions for a small monthly fee, offering fleet managers real-time control over their fleet activity.
“In the coming months, we will be adding roadside assistance to our services which will give our customers a complete toolset of solutions to administrate their fleet with greater efficiency,” said Cambrian.
“We now offer our customers a choice of five different fuel cards, Including Shell, Texaco, Keyfuels and UK Fuels which are accepted at over 8000 fuel stations nationwide.
“Our mission is to offer a range of national fuel card solutions to our clients with the highest level of customer service skills and staff satisfaction that is second to none.
“We achieve this by partnering with some of the largest fuel brands in the UK and by constantly looking for new technology to improve our services. We implement regular training for staff as well as promoting personal development and further qualifications.”
Cambrian says it offers a simple, transparent service to its clients who can swap and change their fuel cards to suit their needs.
“Our customers can access their accounts through our newly redeveloped online account portal. Clients can download their transactions, mileage reports and copy invoices, as well being able to order new cards at any time.”
The firm also emphasises its commitment to customer service.
“We are constantly investing in new technology, but also remember that people like to talk to people. We therefore make sure that our phones are answered quickly by professionals who can handle the calls and look after the people that pay our wages – our clients.”Cambrian highlights the changes in the market brought about by the evolution of vehicle refuelling needs, as fossil fuels become less attractive and supplies diminish, leading to their replacement by alternative solutions.
“With more fuel solutions being developed to power our vehicles… it is important for us to make sure that we can offer these solutions as they develop, [and] adapt to the changes within the refuelling market so that we can better service our customers and maintain our business in the future,” said the company.