19 Jun How Do We Give our Customers the Best Experience? – Infographic

customer experience infog

 

How Do We Give our Customers the Best Experience? – Infographic

 

Applying

  • Fill out the form
  • We’ll also need a copy of your photo ID and signature
  • All applications are subject to approval
  • If everything is OK, your cards will be with you in 7 working days

 

Mobile App

  • Our App was designed with the needs of our customers in mind.
  • It finds the nearest stations to you in your card network.
  • Then it gives you directions to that station via google maps.
  • You can also find out about the facilities at that station.

 

Filling Up

  • Ignore the pump price as you’ll be paying our weekly fixed price.
  • Fill up your tank as usual
  • When paying insert your card and enter your pin
  • No cash
  • No VAT receipts

 

Accounting

  • Our Online Account Portal enables customers to access their account 24/7.
  • We send itemised invoices weekly.
  • Our payment terms are twice monthly by direct debit.
  • There are no hidden charges, you just pay for the fuel.
  • You also have the option of changing to another card network at any time.

 

Customer Service

  • The team at our UK-based call-centre give the highest priority to reacting immediately to customer needs.
  • Nearly all requests are completed within 15 minutes.
  • Our customers are assigned a dedicated account manager, who is trained to deal with almost any enquiry.

 

It’s our aim to make the process as easy as possible.

To find out more go to www.cambriancards.com

cambriancards
gareth.thomas@cambriancards.com
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