19 Jun How Do We Give our Customers the Best Experience? – Infographic

customer experience infog


How Do We Give our Customers the Best Experience? – Infographic



  • Fill out the form
  • We’ll also need a copy of your photo ID and signature
  • All applications are subject to approval
  • If everything is OK, your cards will be with you in 7 working days


Mobile App

  • Our App was designed with the needs of our customers in mind.
  • It finds the nearest stations to you in your card network.
  • Then it gives you directions to that station via google maps.
  • You can also find out about the facilities at that station.


Filling Up

  • Ignore the pump price as you’ll be paying our weekly fixed price.
  • Fill up your tank as usual
  • When paying insert your card and enter your pin
  • No cash
  • No VAT receipts



  • Our Online Account Portal enables customers to access their account 24/7.
  • We send itemised invoices weekly.
  • Our payment terms are twice monthly by direct debit.
  • There are no hidden charges, you just pay for the fuel.
  • You also have the option of changing to another card network at any time.


Customer Service

  • The team at our UK-based call-centre give the highest priority to reacting immediately to customer needs.
  • Nearly all requests are completed within 15 minutes.
  • Our customers are assigned a dedicated account manager, who is trained to deal with almost any enquiry.


It’s our aim to make the process as easy as possible.

To find out more go to www.cambriancards.com

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