19 Jun How Do We Give our Customers the Best Experience? – Infographic
Posted at 13:18h in cambrian, customer care, customer journey, finance, fuel cards 0 Comments
How Do We Give our Customers the Best Experience? – Infographic
- Fill out the form
- We’ll also need a copy of your photo ID and signature
- All applications are subject to approval
- If everything is OK, your cards will be with you in 7 working days
- Our App was designed with the needs of our customers in mind.
- It finds the nearest stations to you in your card network.
- Then it gives you directions to that station via google maps.
- You can also find out about the facilities at that station.
- Ignore the pump price as you’ll be paying our weekly fixed price.
- Fill up your tank as usual
- When paying insert your card and enter your pin
- No cash
- No VAT receipts
- Our Online Account Portal enables customers to access their account 24/7.
- We send itemised invoices weekly.
- Our payment terms are twice monthly by direct debit.
- There are no hidden charges, you just pay for the fuel.
- You also have the option of changing to another card network at any time.
- The team at our UK-based call-centre give the highest priority to reacting immediately to customer needs.
- Nearly all requests are completed within 15 minutes.
- Our customers are assigned a dedicated account manager, who is trained to deal with almost any enquiry.
It’s our aim to make the process as easy as possible.
To find out more go to www.cambriancards.com