23 Jun DVLA Launches New Online Service
DVLA Launches New Online Service
A new online service has been launched by the DVLA enabling drivers to change their vehicle and address details on their V5C logbook.
The move is a bid to encourage drivers to use their online services and move away from using analog processes. As the information is amended instantly, the new process allows V5C logbooks to be issued within 5 working days instead of 6 weeks.
Last year they received around 1.4 million paper applications for change of address on a vehicle record. Using this new service, it takes less than 2 minutes for motorists to inform DVLA of their new address. All they need is their vehicle registration number, log book document reference number and their postcode.
DVLA Chief Executive Julie Lennard said:
“We’re launching this service at a time when online services are becoming even more vital to help people get back on the road. This new online service is quicker and easier than sending your log book to DVLA so if you’ve just moved home try the service and see how simple it is”.
The DVLA’s investment in online services was buoyed by recently commissioned research commissioned by DVLA. It showed:
- 97% of those motorists asked would recommend DVLA’s online services
- 86% said the most popular reason to transact online was convenience
- 82% said speed
Along with the existing vehicle management system, which allows motorists to tell DVLA they’ve sold a vehicle, this online service will be available between 7am and 7pm every day.
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